Privacy Policy

Last updated: May 5, 2025

Frontlore ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

We collect information you provide directly to us, including:

• Email address when you sign up for a free trial or contact us
• Support ticket data from your connected helpdesk (processed to train your custom AI rules)
• Usage data about how you interact with our product

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Train AI models specific to your support team's patterns and rules
• Communicate with you about your account, updates, and support
• Analyze usage patterns to improve product experience

Data Security

Your support data is processed securely and used exclusively to generate rules for your team. We do not share your ticket data with other customers or use it to train models for anyone else. All data is encrypted in transit and at rest.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you disconnect your helpdesk or close your account, we delete your processed ticket data within 30 days.

Third-Party Services

We integrate with helpdesk platforms (such as Freshdesk, Zendesk, and Intercom) to read ticket data. We only access the data necessary to provide our service and do not modify your helpdesk data.

Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Disconnect your helpdesk and stop data processing at any time
• Request a copy of the rules generated from your data
• Opt out of marketing communications

Cookies

We use essential cookies to maintain sessions and remember preferences. We do not use third-party advertising cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please reach out to us at hello@frontlore.com.